Frequently asked questions

• • 1. How can I order Male od lavande products?
  • 1a. By registering on the website malaodlavande.com
  • 1c. By email at info@malaodlavande.com
  • 2. Can I personally pick up my order?
  • 3. When will my order be delivered?
  • 4. What are the payment options for ordered products?
  • 5. What is the delivery cost?
  • 6. Do you have testers?
  • 7. Do you deliver internationally?
  • 8. Is there express or fast delivery?
  • 9. Do you have a physical store?
  • 10. For all inquiries that start with "PRICE?"
  • 11. PASSWORD on the web shop

How can I order Male od lavande products?

1. By registering on the website malaodlavande.com

2. By calling our call center number +385 92 292 9292 (working days from 9-14h)

3. By email at info@malaodlavande.com

4. Through our application that you can download on mobile phones and tablets (Android and iOS)

WE DO NOT ACCEPT ORDERS THROUGH SOCIAL MEDIA!

1a. By registering on the website malaodlavande.com

In case you are visiting our website for the first time and do not have a user account, it is important to select the button "Create an account". Enter your information and a very important note the password you enter is yours - easy to remember and important to have at least 6 characters. Make sure to write it down somewhere, or in case you forget it is not a problem, within the same section you have a link "Forgot your password" so you can renew or reset it.

If you have created an account, use the button "Sign in"

Also, if you use services like Facebook, Google (Gmail), Yahoo, you can sign in with them. The process of creating/logging in is simpler.

1c. By email at info@malaodlavande.com

Please provide us with the following information:

1. Products you want - quantity

2. First and last name

3. Delivery address

4. Mobile number

5. Email

Without this information, we are unable to receive an order. We need these details to create the order and forward them to the courier service.

Note: Payment methods for email orders are valid for bank transfer and cash on delivery when the courier service delivers.

Can I personally pick up my order?

Unfortunately, this option is currently not available..

When will my order be delivered?

Most products are shipped within 24-48 hours of receiving the order. The courier service takes 2-3 working days for delivery.

What are the payment options for ordered products?

1. Payment by card / Maestro, Master, Visa, American, Diners / Payment by installments is available for all cards.

2. Payment by bank transfer - online banking or via a general payment slip at any Post Office, FINA, Bank...

3. Cash on delivery payment to the courier upon package delivery.

4. Payment via PayPal.

5. KeksPay.

6. WhatsApp.

What is the delivery cost?

1. DPD.

Shipping is free for orders over 34€.

Delivery is available in the territory of the Republic of Croatia - 4€ for all types of payment except for cash on delivery, where an additional fee of 0.70€ is charged on top of the basic shipping price. Shipping is free for orders over 34€, except for cash on delivery, where only a 0.70€ fee is charged to the courier service for payment at the doorstep.

2. GLS.

Shipping is free for orders over 34€.

Delivery is available in the territory of the Republic of Croatia - 5€ for all types of payment except for cash on delivery, where an additional fee of 0.70€ is charged on top of the basic shipping price. Shipping is free for orders over 34€, except for cash on delivery, where only a 0.70€ fee is charged to the courier service for payment at the doorstep.

3. PICK AND PACK - international package delivery.

Do you have cosmetic testers?

We don't have.

Do you deliver abroad?

We deliver to Slovenia, Austria, Germany, Czech Republic and Denmark, France, Netherlands

Is there an extraordinary or fast delivery?

There isn't.

Do you have a sales point?

Sales are available through the web shop malaodlavande.com or our application which you can download for free on your mobile phone or tablet.

In addition, the products are also available at the sales points of the Healthy Food Factory.

For all inquiries that say "PRICE?"

All prices are listed on our web shop malaodlavande.com which has a very simple search engine that quickly finds the product you are looking for by full or partial product name.

PASSWORD on the web shop

is used to log in. If you are visiting our website for the first time, then you first register and enter the password you want to use. If you are already registered and have forgotten your password, then follow the instructions to reset your password.