At the Mala od lavande webshop, we strive to provide you with the most pleasant shopping experience. We deliver parcels throughout Croatia using trusted courier services: DPD, GLS, Overseas Express, and Hrvatska Pošta. At checkout, you can choose the courier that suits you best.

Shipping Rates:

For parcels over 3 kg, the shipping cost will be calculated in the cart.

Shipping is free for orders over €34.

We do not ship on weekends to ensure that your products don’t sit in warehouses, helping us preserve their quality.

Fast and Secure Delivery:

Courier delivery usually takes 24 to 48 hours. You’ll receive SMS and email notifications about your parcel status, and if your chosen courier supports parcel lockers, you can redirect your delivery to the nearest one.

International Shipping:

*Mala od lavande* ships internationally via Pick & Pack. You can find detailed shipping rates by country [here].

Satisfaction Guarantee:

We stand behind our products and want you to be completely satisfied. If for any reason you're not happy with your purchase, you can return the product.

More information is available on our [shipping page].

The Mala od lavande webshop ensures complete security of your data through the CorvusPay system, specialized in card payments and protected with SSL encryption. You can complete your purchase using the following methods:

1. Bank transfer or general payment slip (a 2D barcode is generated for easy “scan & pay”)

2. Cash on delivery at the time of parcel receipt

3. Credit/debit cards: Maestro, MasterCard, Visa, Visa Inspire, Diners, Premium Visa, Discover

4. PayPal

5. KEKS Pay

The webshop is secured with a Positive EV SSL certificate powered by Comodo CA, which provides additional protection for your data. Your personal data is safeguarded according to GDPR regulations and used solely for order processing.

For more information, visit:

- [Terms of Purchase]

- [Data Security]

- [Payment Methods]

At the Mala od lavande webshop, registered customers can earn loyalty points and enjoy discounts. Here's how:

1. For every order over €15, you earn 5% of the order value in loyalty points, which can be used on your next purchase.
2. Refer a friend: When a new customer you referred completes a purchase, you both receive 1 point (worth €1).
3. Earn commission: For every order placed by a referred new customer, you receive 2.5% of the order value in points.

Points are valid for 90 days and cannot be transferred to other accounts. Guest users are not eligible to earn points.

For more information, visit our Loyalty Points page.

Although our cosmetics are natural, that doesn’t automatically mean they’re safe for everyone. Every skin is unique and may react differently to certain ingredients – even completely natural ones.

📌 We recommend a patch test before first use – apply a small amount of the product to the inside of your forearm and wait 24 hours to check for any reaction.

🔍 All our products undergo necessary testing and analysis, but there's no 100% guarantee that a reaction won’t occur in some individuals. If you experience any discomfort, discontinue use.

Nature is powerful, but responsible use is key!

Mala od lavande runs the “Recycle and Earn” program to promote sustainability and reward customer loyalty. Customers who return nine rinsed empty containers with original labels to the address “Mala od lavande, Angara d.o.o., P.P. 17, 10360 Sesvete” (via Hrvatska pošta) can choose any product from our range – with no price limit. Be sure to include your full name, address, mobile number, and the product you’d like to receive.