Customer reviews

Good product, poor and unhygienic packaging

The product itself is great — removes makeup perfectly, including waterproof mascara, doesn't sting around the eyes, and skin feels soft after cleansing. Everything other reviewers mentioned holds true. But the packaging is the problem! In summer this balm turns completely liquid, and every time you open and close it some spills out, making the whole jar greasy and staining my spotless bathroom shelf and surrounding products — constant cleanup required. Even worse: since you constantly have to scoop it out with your fingers (clean and washed before use, yes), after about 1-2 months of use I noticed disgusting black mould forming inside the product!!! I ended up throwing away more than half the jar. Please package it in pump-style bottles like liquid soap — that would solve everything!

Good product, poor and unhygienic packaging

The product itself is great — removes makeup perfectly, including waterproof mascara, doesn't sting around the eyes, and skin feels soft after cleansing. Everything other reviewers mentioned holds true. But the packaging is the problem! In summer this balm turns completely liquid, and every time you open and close it some spills out, making the whole jar greasy and staining my spotless bathroom shelf and surrounding products — constant cleanup required. Even worse: since you constantly have to scoop it out with your fingers (clean and washed before use, yes), after about 1-2 months of use I noticed disgusting black mould forming inside the product!!! I ended up throwing away more than half the jar. Please package it in pump-style bottles like liquid soap — that would solve everything!

Good product, poor and unhygienic packaging

The product itself is great — removes makeup perfectly, including waterproof mascara, doesn't sting around the eyes, and skin feels soft after cleansing. Everything other reviewers mentioned holds true. But the packaging is the problem! In summer this balm turns completely liquid, and every time you open and close it some spills out, making the whole jar greasy and staining my spotless bathroom shelf and surrounding products — constant cleanup required. Even worse: since you constantly have to scoop it out with your fingers (clean and washed before use, yes), after about 1-2 months of use I noticed disgusting black mould forming inside the product!!! I ended up throwing away more than half the jar. Please package it in pump-style bottles like liquid soap — that would solve everything!

Good product, poor and unhygienic packaging

The product itself is great — removes makeup perfectly, including waterproof mascara, doesn't sting around the eyes, and skin feels soft after cleansing. Everything other reviewers mentioned holds true. But the packaging is the problem! In summer this balm turns completely liquid, and every time you open and close it some spills out, making the whole jar greasy and staining my spotless bathroom shelf and surrounding products — constant cleanup required. Even worse: since you constantly have to scoop it out with your fingers (clean and washed before use, yes), after about 1-2 months of use I noticed disgusting black mould forming inside the product!!! I ended up throwing away more than half the jar. Please package it in pump-style bottles like liquid soap — that would solve everything!

Good product, poor and unhygienic packaging

The product itself is great — removes makeup perfectly, including waterproof mascara, doesn't sting around the eyes, and skin feels soft after cleansing. Everything other reviewers mentioned holds true. But the packaging is the problem! In summer this balm turns completely liquid, and every time you open and close it some spills out, making the whole jar greasy and staining my spotless bathroom shelf and surrounding products — constant cleanup required. Even worse: since you constantly have to scoop it out with your fingers (clean and washed before use, yes), after about 1-2 months of use I noticed disgusting black mould forming inside the product!!! I ended up throwing away more than half the jar. Please package it in pump-style bottles like liquid soap — that would solve everything!