Frequently asked questions

• 1. How can I order Male lavender products?
• 1a. By registering on the website malaodlavande.com
• 1c. Email to info@malaodlavande.com
• 2. Can I pick up my order in person?
• 3. When will my order be delivered?
• 4. What are the payment options for the ordered products?
• 5. What is the shipping cost?
• 6. Do you have saws?
• 7. Do you ship abroad?
• 8. Is there outstanding or fast delivery?
• 9. Do you have a point of sale?
• 10. For all those queries that read "PRICE?"
• 11. PASSWORD on the web shop
• 12. Product reviews
  

How can I order Male lavender products?

1. By registering on the malaodlavande.com website

2. By calling our call center number +385 1 44 00 220 (weekdays from 9 am to 2 pm)

3. Email to info@malaodlavande.com

4. Through our application that you can download to mobile phones and tablets (Android and iOS)

WE DO NOT ACCEPT ORDERS THROUGH SOCIAL NETWORKS!

1a. By registering on the website malaodlavande.com

In case you are visiting our website for the first time and do not have an account, it is important that you select the "Create an account" button . You enter your data and a very important note, the password you enter is yours - it is easy for you to remember and it is important that it has a minimum of 6 characters. Try to write it down somewhere, or in case you forget it is not terrible, within the same section you have a link "You forgot your password" so you can recover or reset it. 

If you have created an account, use the "Login" button

Also, if you use services like Facebook, Google (Gmail), Yahoo, you can sign in with them. The creation / application process itself is simpler.

1c. Email to info@malaodlavande.com

Please provide us with information of the type:

1. Products you want - quantity

2. Name and surname

3. Delivery address

4. Cell phone number

5. Email

Without this information, we will not be able to receive your order. We need the same in order to create the order and forward this information to the courier service. 

Note: The method of payment for e-mail orders is valid for the transaction account (payment on account) and cash on delivery of the courier service.

Can I pick up my order in person?

You can pick up your order at our address Ljudevita Posavskog 25b, Jelkovec - Sesvete (Shop near Fina) after you receive an email that the order is ready for pick-up.

MON.-THU. from 09h-14h 

If necessary, feel free to contact us on 01 44 00 220.

We do not have the ability to charge at our location.

When will my order be delivered?

Most products are shipped within 24-48h of order received. The courier service takes 2-3 working days for delivery.

What are the payment options for the ordered products?

1. Payment by cards / Maestro, Master, Visa, American, Diners / All cards can be paid in installments

2. Payment by payment to the account - internet banking or by general payment slip in any Post Office, Fina, Bank ...

3. Payment by cash on delivery when delivering the package

4. Payment by Paypal

5. KeksPay 

What is the shipping cost?

1. Personal download 

When picking up the shipment at our address, postage is not paid, logically :)

2. DPD

Postage for orders over 250kn is free.

Delivers in the territory of the Republic of Croatia - 27 kn for all types of payments except for cash on delivery where 5.00 kn is an additional fee to the basic price of postage. Postage for orders over 250kn is free, except for cash on delivery where only 5.00kn is charged to the courier service for payment on the doorstep.

3. GLS

Delivers in the territory of the Republic of Croatia - 27 kn for all types of payments except for cash on delivery where 5.00 kn is an additional fee to the basic price of postage. Postage for orders over 250kn is free, except for cash on delivery where only 5.00kn is charged to the courier service for payment on the doorstep.

4. EUROSENDER - international package delivery

Free delivery for international orders over 550kn.

We ship to the following countries:

Slovenia - 50kn

Austria - 83,25kn

Germany - 70kn

Czech Republic - 70,42kn

Denmark - 89,60kn

France - 112,5kn

The Netherlands - 76,87kn

Sweden - 121,72kn

Do you have saws?

We do not have.

Do you ship overseas?

We deliver to Slovenia, Austria, Germany, the Czech Republic and Denmark.

Is there outstanding or fast delivery?

There is not.

Do you have a point of sale?

The sale is enabled through the web shop malaodlavande.com or our application, which you can download for free on your mobile phone or tablet.

In addition, the products are located and at Health Food Factory outlets.

For all those queries that read "PRICE?"

All prices are listed on our web shop https://malaodlavande.com/en/ which has a very simple search engine that will find the product you are looking for by full or partial product name in a short time.

PASSWORD on the web shop

serves to log in. If you are on our website for the first time, then first register and enter the password you want to use. If you are already registered and forgot your password then follow the instructions to reset your password.

Product reviews on our webshop

We use YOTPO [ https://www.yotpo.com/ ] product review system.
Automatically approved reviews are always checked by Yotpo algorithms which is only available to send reviews to customers who buy products on our website and are always checked as valid / legitimate reviews of actual customers.
All other reviews are manually checked and authorized.